New processes and procedures that promote inclusive and excellent care by:
Developing a diverse workforce that is compassionate and respectful of the communities we serve, while being intentional about providing inclusive and excellent care coordination services.
Ensuring 51% or more of our staff reflect the communities we serve.
Hiring staff that is culturally informed, tech savvy and community focused.
Providing leadership/professional development and mentorship assistance for under-represented staff.
Providing leadership and staff trainings that consciencely focus on creating processes and services that address health inequities by ensuring our staff’s daily activities and duties include going above and beyond to locate, engage, and assist our clients with their indicated health and social needs.
Investing in local minority entrepreneurs and organizations that are breaking down social and economic barriers whose strategy is wholistically centered around health equity.
We IMPROVE...
Lives and experiences of our clients and the community by being culturally aware, as we are committed to:
Promoting a culturally respectful and linguistically aligned environment.
Enhancing education, protocols, and systems to support inclusive affirming care.
Meeting clients where they are, and how they want to be reached.
Fostering equitable client experiences through assessments and collaborative interventions.
Being actively engaged in the communities we serve.
Connecting clients with resources that meet social needs, such as safe and affordable housing, availability of healthy foods and behavioral health services.
We INVEST...
In the community through education, service and advocacy, as we:
Optimize community partnerships to promote equitable health and well-being.
Coordinate and expand workforce diversity exposure and pipeline programs.
Promote education on health equity strategies through published articles, social media posts and sponsored and partnered community events and conferences.
