Chief Operating Officer
“Success is not final; failure is not fatal: It is the courage to continue that counts.” Winston S. Churchill
Jessica Pickens started as the Founding Vice President of Operations for Complete Care Management Partners, LLC in December 2020, served as President and Chief Operating Officer from December 2022 to September 2023, and transitioned to focus solely on the role of Chief Operating Officer in October 2023. She brings more than twenty years of experience to Complete Care. As Chief Operating Officer, Jessica is responsible for managing and over-seeing the day-to-day operations of the business, working with team members to ensure operational efficiencies are being achieved to position CCMP for continued stability and growth.
Previous to her time at Complete Care, Jessica spent five years as Director of Government and Community Affairs for NextLevel Health (NLH), a Medicaid managed care organization in Illinois. Prior to NLH, Ms. Pickens spent five years running her own government relations firm, and ten years in varied roles at different agencies within state government, including Chief of Staff at the Illinois Department of Public Health, House Liaison in the Governor’s Office of Legislative Affairs, Chief of Intergovernmental Relations at the Illinois Department of Corrections, and Chief Legislative Liaison at the Illinois Environmental Protection Agency.
Jessica is a detail-oriented leader with experience in administration, operations, government relations, and community relations. She has a bachelor’s degree in biology and a master’s in public administration. Serving as Chief Operating Officer for Complete Care Management Partners provides the perfect opportunity for Jessica to demonstrate her passion for science, health care, people, and civic duty through working daily with the CCMP team to reduce health disparities and improve health outcomes for the people and communities being served.
Jessica is a wife, mother of six and grandmother of five. She most enjoys spending time with her family and friends, watching movies, listening to music and playing family games. She loves to travel with her family and friends often, especially to places with warm climates, whether by plane or cruise ship!